Edition of December 20, 2021

Refund Policy

If the User erroneously or repeatedly pays for the services, or pays an amount greater than required, the funds paid are subject to a refund.

1. Notification:
   • The User must notify Many.bio at the email address [email protected] within 60 minutes of the erroneous or repeated payment.
   • The message should be in free form but must include the subject line "Refund" and specify the payment amount, type of service-tariff, payment date, payment method, and the User's email.
2. Processing Time:
   • We will consider the refund request as soon as possible, but no later than two business days.
   • After reviewing the request, we will inform the User of the result and the expected timeline for the refund or if the refund request is denied.
3. Refund Method:
   • Refunds will be made using the same method as the initial payment.
   • The time required for the refund to be processed depends on the initial payment method.
   • Any commission charged by the payment gateway for the return transfer of funds will be deducted from the refund amount.
4. Proper Payment Recognition:
   • If we are not notified of an erroneous or repeated payment or a payment exceeding the service cost as specified in this section, such a payment will be recognized as properly paid for the services.
5. Refund Timing:
   • Refunds for erroneous or repeated payments, or for overpayments, will be processed within 10 days from the date of proper notification.
6. Subscription Cancellations:
   • If you cancel your subscription after 14 days and before it ends, we will not refund the remaining balance.
   • If you switch the subscription term, we will not refund the remaining balance from the first subscription.
7. Inadequate Quality Services:
   • Refunds for services of inadequate quality will be processed within 14 days from the date we receive the User's refund application, which must include a specific description and justification of the claim.
   • Refunds will be made using the same payment method as the initial payment.
   • No commission will be deducted for refunds related to services of inadequate quality.

Legal Compliance

The legal relations of the parties to this agreement are governed by the current legislation of the United Arab Emirates, in particular, the UAE Federal Law No. 15 of 2020 on Consumer Protection, as amended and supplemented to date.

Contact Information

Requisites:

• Company Name: Bootstrapped Ventures LLC
• Address: Shams Business Center, Sharjah, UAE
• Tel: +971 55 710 38 83 / +7 777 390 39 20
• Email: [email protected]